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Terms & Conditions

Contact Us:

Hazura Sports Ltd (Online Shop www.supportecs.co.uk)
Registered Office:
24 Norwood
Gardens
Southall
Middlesex
UB2 4ER

United Kingdom
Phone: (+44) 7815 924111
Email: info@supportecs.co.uk
www.supportecs.co.uk

Use of this Site.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Supportecs’s relationship with you in relation to this website.
The term ‘Supportecs’ or ‘us’ or ‘we’ or ‘Hazura’ refers to the owner of the website Hazura Sports Ltd whose registered office is 24 Norwood Gardens, Southall, Middlesex, UB2 4ER and company registration number is 4616820 (London, England). The term ‘you’ refers to the user or viewer of our website. The term “Web Site” means the website that you are currently using (http://www. Supportecs.co.uk). These Terms do not affect your statutory rights.
The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Occasionally we may modify or withdraw this Website (or any part of it) with or without notice.
  • We may alter or extend promotions at any time.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Supportecs’s prior written consent.
  • Where you breach our terms and conditions we reserve the right to restrict or remove your access to this website at our discretion without recourse or explanation.
  • Every effort is made to keep the website up and running smoothly. However, Supportecs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  • Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Privacy

We take your privacy seriously. We comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

Acceptance


No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you. At any point up until we dispatch your order, we may decline to supply the goods to you without giving any reason. A contract will be made between you and us only when we accept your order, by dispatching the goods (and not before). Product items not included within the dispatch email are not included in the order and contract between you and us.
If we decline to supply goods and payment has already been taken from your credit or debit card, we shall credit your credit or debit card with the price of the goods within 30 days of declining your order. We shall not be obliged to offer you any additional compensation or credit for disappointment suffered.
We reserve the right to delay or refuse orders where transaction details can not be verified, are incomplete or are suspected as fraudulent.

Supportecs guide to making a purchase


Browsing the Shop


Use the navigation bar to view the items in each Category and browse our online catalogue and store with no obligation.
“Goods or items or product(s)” means any products that Supportecs advertises and/or makes available for sale through this Web Site.

Finding the Right Product


Detailed information for each item in each Category can be viewed by clicking the product ‘details’ link. Alternatively you can use the drop down list to search by a combination of brand, sport or condition to direct you to your desired item.

Adding an Item to Your Basket


Simply select your desired size and quantity and click on the "Buy Now" button to add an item to your basket. You can calculate delivery charges here and continue shopping or go to the checkout.

Changing an Item in Your Basket


Click on ‘Your Basket’ to view its contents. You can continue shopping, amend your basket, cancel or go directly to the checkout.

At the Checkout


To purchase the items in your basket, use the 'Go to Checkout' button to access our secure checkout. Here you will be asked for some ‘account’ details that we will require in order for us to process your order. A confirmation email with a copy of your order will be sent for your record. Please note that Hazura Sports Limited will show on your debit/credit card statement against your purchase.

Keeping Track of Your Order


When your order is dispatched we shall notify you via email. By using the ‘User Login’ area you can access ‘My Account’ to monitor your order progress.  You can make future purchases easily by logging on to your account.

Goods

(items for sale at Supportecs.co.uk)
Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Supportecs correspond to the actual Goods, Supportecs is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.
Where appropriate, you may be required to select the required size, model, colour, number or other features of the Goods that you are purchasing.

Age Restrictions


Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

Your Account

‘My Account’ Customer Information In order to purchase Goods on this Web Site you are required to create an Account which will contain certain personal details and your Payment Information. By continuing to use this Web Site you represent and warrant that the information you provide is correct and current and you have permission to submit Payment Information where permission may be required before proceeding to payment.
You are responsible for maintaining your own Account including access username and password. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party. Supportecs accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. Supportecs accepts no liability or responsibility after this.
Our website is only intended for use by adults. Any products that are intended by the manufacturer for use or consumption by children must be purchased by adults. “Payment Information” includes, but is not limited to, credit/debit card numbers, bank account numbers, sort codes and bank transfer, details required to purchase items from our Web Site. Supportecs do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.

Account Termination and Cancellation


Either Supportecs or you may terminate your Account. If we terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to restrict or remove your access to this website where you breach these terms and conditions without recourse or explanation to you where we solely deem it appropriate or necessary.
If Supportecs terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
Supportecs reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch. If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

Pricing


Currency


All orders are processed in pounds sterling. If you are placing an order online from anywhere other than the United Kingdom then the amount you are charged will be according to the current currency conversion rates and charges applied by your credit or debit card company.

Prices


The prices payable for the items that you order are clearly set out in the web site. We make every effort to ensure that this is correct. If we find an error in our pricing we reserve the right to either cancel your order or to arrange with you payment of any extra amount due or refund of any over payment by you as required. We are not liable to supply any item to you at the stated price, provided that we notify you before we dispatch the item concerned. The processing of an order can be cancelled or corrected by us at anytime up to the dispatch of that order and any related items.
Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
All prices are in pounds sterling and are expressed inclusive of any VAT payable unless otherwise stated. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary, without notice. All pricing information is reviewed and updated periodically.

Delivery


Delivery Schedule


Most orders are processed within a maximum of 24 hours (Mon - Fri) - Excluding UK Holidays and we make every effort to dispatch all orders placed before 1.00 pm (GMT, UK) on the same business day, subject to product availability. The customer will be notified of an amended delivery date (up to 28 days after purchase) should the item be unavailable from stock or offered the option to back order or cancel. You will not be charged until your order is ready for dispatch. Expected delivery times for shipping and handling are: United Kingdom 3 - 4 working days USA & Canada 7 - 10 business days Europe 5 - 10 working business days Rest of the World 7 - 21 business days When your order is received our system will email you automatically. Your order should then be delivered within approximately 3-4 working days once processed and dispatched. All orders are sent by third party carriers and in most cases must be signed for. In the event of no-one being available to sign for the order; the carrier will leave instructions on how to proceed. No deliveries are made during public holidays.
We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control.  Supportecs shall not be liable for any loss or damage arising from delayed or cancelled deliveries whether caused directly by the actions of Supportecs, a third party or force majeure.

“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers.

International Customers


If Goods are being ordered from outside the UK, the recipient of these Goods is responsible for all import and Customs duties and taxes incurred at their destination. Supportecs is not responsible for these charges and are unable to provide specific advice on customs duties or tariffs. We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. Please be aware that Goods may be opened and inspected on arrival at the destination country by local customs authorities and Supportecs cannot guarantee that the packaging of your Goods will be free of signs of tampering.
As the purchaser (importer) of the Goods from our site you are required to comply with the all laws and applicable regulations of the country into which the Goods are being imported, including obtaining all necessary customs, import or other permits. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Delivery Cost


We're proud to offer fast, reliable, and FREE Standard UK Delivery on most orders over £50. Please note free delivery does not always apply to Inversion Tables and Supportecs reserve the right to apply a delivery charge for Inversion Tables or any other product as necessary or without notice.

Other:


UNITED KINGDOM

£2.95 for orders less than £50.00 £3.95 for express orders required within 3 business days

EUROPE & CHANNEL ISLANDS

£10 for standard delivery £16 for express orders required within 3 business day

USA & CANADA

£13 for Standard delivery £18 for express orders required within 4 business days

REST OF THE WORLD

£13 for standard delivery £18 for express orders required within 6 business days.

Next Day Delivery- Order by 2pm Mon-Fri

Mainland UK:

£7.00 Guaranteed Next Day Delivery £10.00 Guaranteed Next Morning Delivery £15.00 Saturday Guaranteed- Must be ordered before 2.00pm Fri.
Orders placed all day Saturday and up to 2pm Sunday will be delivered on Monday. Orders placed on a bank holiday will be despatched within 2 working days of the order being received. A signature will normally be required on receipt. Next Day Delivery is not available to all postcodes. Quoted delivery times are estimates for guidance only and subject to availability.  We are not liable to pay compensation for deliveries not arriving when expected unless a surcharge has been made for a guaranteed delivery date or time. In this instance the surcharge will be credited in full. All deliveries are by third party carriers and they will provide instruction if you are unable to take delivery of the products. The Purchaser shall inspect the Goods immediately upon receipt and shall notify Supportecs if any goods are delivered that do no match your order (quantity and product code) or are defective. Supportecs will not have any liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Any damage or missing items should be detailed on the carrier's paperwork, when signing for a delivery. If the Purchaser fails to do so the Purchaser shall be deemed to have accepted the Goods. If any goods remain undelivered after 30 days of you placing your order then we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. Upon satisfactory notification (within the timeframe specified) our only obligation will be to offer a refund or to replace any damaged goods whatever we choose.

Availability


We do not provide stock indications on the Web Site and do not guarantee that items will be available. If the goods that you ordered are not available, we reserve the right to substitute goods of a similar specification and quality. If there is a problem with your order in terms of availability of the goods or our ability to deliver, we will notify you as soon as reasonably practicable. Supportecs makes no promise that the services at this Site will meet your requirements and does not guarantee that the service will be fault free. Please notify us of any fault so that it can be remedied as soon as possible. We welcome any feedback to improve our site. To allow for maintenance or the introduction of new facilities or services access to our site may be restricted. We are not liable for technical problems, errors or interruptions or compatibility of this Site with any of your equipment.

Cancellations, Returns and Refunds

Order Cancellations


Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund.  However, to exercise this right you must notify us in writing (email or letter), within 7 working days from the day after you receive your goods.  A telephone call will not be accepted as a valid cancellation. No right of cancellation exists once you have used your product, unless the product is defective and you are returning it for this reason. A summary of the regulations can be found at the DTI's web site www.dti.gov.uk
If you fail to return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights.

Returns Procedure

  Use a new sheet of paper or the back of your original dispatch slip to write your order number and reason for return and enclose it with the item to be returned. If you are returning your product because it is defective, please state the defect or defects.  Also state whether you would like a refund or exchange.
We will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
For exchanges, please state the size and product code of the item you require to enable us to deal with your request.  Exchanges will be processed and dispatched as soon as practicable.  You will be notified if an item is out of stock.
Items should be returned, in their original packaging including all accessories, brochures, manuals, guarantees or warranties that came with the product to:
Returns Department Hazura Sports Ltd 24 Norwood Gardens Southall Middlesex UB2 4ER U.K.
You should ensure that the returned product is adequately packed for shipment back to us. We are unable to issue a refund where the product is in an incomplete state or where the original packaging has been damaged or destroyed.
You are responsible for paying any postage or shipping costs incurred when returning the product unless it is returned because of a defect or our error.  Please contact us prior to return with details of the defect and for us to advise carriage.  A defect will only be determined upon return of your item and at the discretion of Supportecs. We reserve the right to return the goods to the manufacturer for inspection before issuing a refund. If the manufacturer deems there is no product defect we reserve the right not to issue a refund.  The cost of carriage will not be refunded if a defective item is returned to us without prior notification. Supportecs cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office or Courier or send to us by recorded delivery so you have a record of return. We will not issue refunds for any items lost or stolen in transit to us. Compensation in this instance will be from the Carrier that shipped the return.
Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging.  Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

Special and

Sale Items


No right of cancellation exists for personalised goods or goods where there may be hygiene issues, unless defective. These include but are not limited to: Athletic supporters (jock straps), opened mouth guards, moulded insoles and sterile products. If in doubt then please contact us before opening or using.
Items purchased at a special discount or sale price can only be exchanged for other sizes. If a different product is required then the additional cost of the other item will be charged. All media and discount codes are not applied to items in a sale. Promotional, media and discount codes are only available through the website. Mouth Guards are none returnable once opened. Please make sure you have the correct item before opening the packaging.

Aerosols


Aerosols are classed as dangerous and some Carriers will prohibit their transport by air. We will not be responsible for refunding your postage or for any delay if a prohibitive item is not delivered to you and returned to us by the Carrier.  We will contact you in this instance to discuss options.

Customer Complaints


We endeavour to respond to all customer complaints or queries within five working days

Events Outside Our Control


We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

Intellectual Property


Licence & Copyright

This website and its content including its design, layout, databases, graphics, buttons, icons, logos, is copyright of Supportecs © Hazura Sports Ltd 2010 unless expressly acknowledged as otherwise. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
  • You may access the content and information contained within our website and print or download and cache (using your browser) to a local hard disk (but not any server or other storage device connected to a network) extracts for your personal and non-commercial use only provided you keep intact all and any copyright and proprietary notices.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material and you keep intact all and any copyright and proprietary notices.

Except with our express written permission this licence does not allow you to: download and edit or modify individual pages or substantial parts of our website, distribute or commercially exploit the content, transmit or store any part of the content in any other website or other form of electronic retrieval system or intranet or re-use material from our Web Site.

Data mining


The automated and/or systematic collection of data from this website is prohibited.
No licence is granted to you in these Terms to use any trade mark of Supportecs and/or Hazura Sports Ltd.

Enforcement of copyright


We will bring legal proceedings to claim monetary damages from you if we discover that you are using our copyright materials in contravention of the licence above.  We will also seek an injunction to stop unauthorised use of our copyright materials.

Third Party Intellectual Property


All Content included on the Web Site, unless Third Party Intellectual Property or uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Supportecs, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable. You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.

User Generated Content

A user (any third party that accesses the Web Site) can provide testimonials, feedback and reviews about our products.  This is user generated content and can be in different formats such as text, audio, video and still photographs where the facility exists.  By providing this user generated content you give us licence (irrevocable and royalty-free) to use, distribute and edit this content as we require.
We accept no responsibility for monitoring user generated content and we reserve the right to remove any content that contravene our terms and conditions or is in any way offensive or inflammatory.

Linking Policy


We welcome links to this website and by using this website you agree to be bound by the terms and conditions of this linking policy.

Links to this website


Our logo or any logos of Hazura Sports Ltd should not be used to link to this website without our express written permission. Links pointing to this website should be in the appropriate text (not misleading, false, derogatory or offensive) to the main index page of our website.  Affiliate partners can link to particular areas of our website with prior written permission from us.

Links from this website


Through this website you are able to link to other websites, owned and operated by third parties. We have no control over the nature, content and availability of those sites and Supportecs accepts no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of any links does not necessarily imply our recommendation or endorsement of the views expressed within them.

Removal of links


You agree to promptly remove any link to our website upon our request.  We will remove any link from our website, if you have a legal right to demand removal.  Please contact us should you require us to remove a link.

Limits of Liability


To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for:
  • For any loss or damage of any nature to the extent that the website and the information and services on the website are provided free-of-charge.
  • Business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, loss of anticipated savings, wasted expenditure, loss of privacy and other commercial opportunities.
  • Any consequential or incidental damages or any other indirect, special or punitive damages whatsoever that arise out of or are related to this Site. All other losses or damages not reasonably foreseeable at the time of the contract between you and us.
  • All losses relating to the loss or corruption of data, databases, systems, software or hardware.
  • Nothing in these Terms shall exclude or limit liability for personal injury or death caused by your or our negligence or shall affect or exclude your statutory rights where it would be unlawful to do so.
  • Nothing in these Terms shall exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.

Price Match Guarantee


We will refund the difference if you find the same product or service cheaper on any other UK website within 24 hours of your purchase.
To request a price match refund, just email info@supportecs.co.uk including where the product was found cheaper, a screenshot of the cheaper offer (including the date and time visited), the cost of the cheaper product, your search criteria (size / colour / right/left etc), your name, email address and contact telephone number along with your Supportecs order number. You will receive an automated acknowledgment of your request, and we will review the details and reply to you via email within three business days. Any refund will be made at our discretion..

Disclaimer


The information, including the general information about medical conditions, injury and treatments, contained in this website is for general information purposes only. The information is not advice, and should not be treated as such. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
We do not warrant that:
  • the medical information on this website will be constantly available, or available at all
  • the medical information on this website is complete, true, accurate, up-to-date, or non-misleading.
You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider.  If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider.  If you think you may be suffering from any medical condition you should seek immediately medical attention.  You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.
It is entirely the responsibility of the customer to check and be aware of their own medical condition before using or purchasing any equipment relating to self treatment or fitness. Should for any reason you be unsure in any way concerning the suitability of any product we advise that you should first seek professional medical advice. None of our advisors are medically qualified and the content, products nor any other service provided through Supportecs.co.uk is intended to be relied on as medical diagnosis or treatment or an alternative to medical advice from your doctor or other professional healthcare provider. You should never delay seeking professional advice, disregard medical advice, or discontinue medical treatment because of something seen or purchased on Supportecs.co.uk.
We accept no responsibility for injury or financial loss occurred due to the use (or misuse) of any product, or failure to have your injury or condition correctly diagnosed.

International Use

Supportecs makes no promise that materials on this Site are appropriate or available for use in locations outside the United Kingdom, and accessing this Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you are responsible for compliance with local laws.

Indemnity


You indemnify us (now and in the future) against all possible claims relating to any breach of these terms and conditions.  Such indemnities include, (but not be limited to) all legal and other costs and damages or settlements arising from your breach of these terms and conditions.

Variation

We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.